Claims Assistance

At Key Concept, we recognise the importance of supporting you during the claims process as your trusted insurance adviser. We know that dealing with claims can be complicated and time-consuming. That’s why we collaborate closely with you and the insurer to streamline the process, making it as efficient as possible. Our goal is to help you get back to business swiftly after an incident. We take a proactive approach to claims management, acting as your advocate to ensure a favourable outcome.

Our Claims Management Philosophy

Fairness: We act in the best interests of our clients during a claim. Support: We assist clients from the initial claims lodgement through to finalisation. Clarity: We help clients understand complex policy interpretations. Risk Management: We aid in reducing the cost and frequency of claims through effective strategies. Emergency Assistance: We provide 24-hour emergency claims support when needed.

In the Event of a Claim, We Will:

Lodgement Assistance: Help clients lodge claims and maintain communication throughout the process. Advocacy: Negotiate with insurers on behalf of clients to ensure they receive their full entitlements. Loss Assessment: Arrange for a loss assessor to be appointed if required. Expert Consultation: Organise access to legal and accounting services when necessary. Risk Management Services: Provide access to services that help prevent or mitigate future losses.

Our Claim Process

All potential claims should be reported to Key Concept Wealth & Insurance as soon as possible after the incident. You can do this by phone or by completing the online claim notification form below. Please provide the following details:

* A description of the incident
* The date and time of the event
* The location where it occurred
* An estimated value of the loss
* Steps being taken to reduce further loss
* Whether police or emergency services were contacted

Important Notes:
* Do not admit liability for any loss or damage, as this may affect your ability to claim under your insurance policy.
* If you receive any legal documents such as a writ, summons, or demand, notify Key Concept Wealth & Insurance immediately.
* If the incident involves a criminal act or suspected crime, report it to the police as soon as possible and obtain a police event number.

Emergency Claims
24/7 Emergency Claims Response 1300 831 094

Key Concept Wealth & Insurance, in partnership with Insurance Advisernet, offers round-the-clock emergency building services to secure and protect your property following an incident. Our 24/7 response team provides essential services, including makesafe measures, restoration, temporary boarding, and flooring solutions.

For immediate assistance, contact our Emergency Claims Response Team anytime at 1300 831 094.

Glass Emergency
O’Brien Glass with care 1800 023 715

For all your glass repair and replacement needs, we recommend O’Brien’s Glass. With a seamless insurance claims process, O’Brien’s is the trusted choice for over 50 insurance providers as a preferred vehicle glass repair specialist. To initiate a claim, call 1800 023 715 and provide your Business Insurance policy number.

Claims Assistance